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Staff Augmentation

How Can We Help

Unveiling Insights Through Data Engineering

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Customization

Skilled professionals to help you customize your ERP according to your business needs.

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Integration

Help integrate corporate systems with MS D365 for streamlined business processes.

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Implementation

Implement for business needs, train for adoption. Our ERP process ensures successful task completion.

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Migration

Data Analytics: Unveiling Insights for Informed Decisions.

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Upgrade

Ensuring Reliable Data: Quality Check Solutions for Accuracy and Consistency.

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QA

Turning Data into Action: Visualizations for Insights and Decisions.

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Support

24/7 help available for support to prevent issues and process change requests.

Top Dynamics 365 Customer Service Cases

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B2B Customer

  • Complete account details
  • Extensive Dynamics 365 CS integration
  • Includes field service via Dynamics 365 Field Service integration.
  • Agent knowledge base with articles and case descriptions.
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B2C Customer

  • Automated case management for high volume customer issues.
  • Self-service portal with customer FAQs.
  • Email templates.
  • Customer satisfaction surveys.
  • Omnichannel communication for customer interactions (chat, SMS, etc.).
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E-commerce Customer

  • 360-degree view of a shopper (e.g., date of birth, product preferences).
  • Case routing to react to customers’ issues quickly.
  • Chatbots to reduce service ticket volume.
  • Variety of channels for communications with the customers.
  • Customer portal.
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Healthcare Patient

  • 360-degree view of each patient for personalized interactions.
  • Automated sending of post-visit surveys to patients to track their satisfaction.
  • Chatbots for basic healthcare support (e.g., flu, allergies) and healthcare information (e.g., vaccination schedules).
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G2C (Government-to-Citizens)

  • Self-service portal for citizens.
  • Swiftly resolve citizen issues with end-to-end case automation.
  • Scheduled satisfaction surveys for citizens (e.g., parking space satisfaction).
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Call center

  • Omnichannel communication with customers.
  • Manage inbound and outbound calls with Dynamics 365 Customer Service.
  • Manage inbound and outbound calls with Dynamics 365 Customer Service.

Dynamics 365 Customer Service Key Features

Dynamics 365: Streamlined business solutions.

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Case management

Automated case creation, tracking, intelligent routing; manual reassignment for expertise.

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Analytics

Use customer analytics for personalization, engagement, increased satisfaction, and predictive targeting.

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Customer interaction management

360-degree view, omnichannel communication, templates, voice verification, real-time translation.

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Agent productivity

Agent desktop with histories, Teams integration. Knowledge base, real-time insights, community portals for collaboration.

Lets Discuss Your Project

Get free consultation and let us know our project idea to turn into an amazing digital product.
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Case Studies

Innovidio takes pride in creating a customer line up that is spread over a decade

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Tell us about your project

What happens next?

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We will call you ASAP or you can schedule a call